Privacy Policy

Last Updated: April 9, 2025

At Elevate Countertops ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal data:

Personal Data:

Name
Email address
Phone number
Physical address when you contact us for services
Website Usage Data:
IP address
Browser type
Pages visited (via cookies and other tracking technologies)
We collect this data to improve your experience on our website and to provide services you request.

2. How We Use Your Information

The information we collect is used for the following purposes:
To respond to inquiries and provide the services you request.
To improve our website and customer experience, including functionality and content.
For internal record-keeping and compliance with legal obligations.
To send SMS notifications about important account updates, service reminders, and customer support-related messages.
To enhance security and ensure a safe browsing experience on our website.

3. Data Protection

We implement industry-standard security measures to prevent unauthorized access to or disclosure of your personal data. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

4. SMS Disclosures

We collect your phone number when you opt-in to receive SMS communications. These messages are strictly non-promotional and are related to important updates regarding your account, service notifications, and support.

We do not share mobile phone information with third parties or affiliates for marketing purposes. Any information shared with third parties, such as for support services (e.g., customer service), is done with your explicit consent.

Message Frequency: SMS message frequency may vary based on the nature of the service.

Message & Data Rates: Standard message and data rates may apply based on your mobile carrier. To opt out of future SMS messages, reply STOP to any message we send.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only with trusted service providers (e.g., payment processors, support service providers) strictly for business purposes, such as:

To complete service requests
To handle billing or payment processing
To perform necessary tasks related to customer support
These providers are not authorized to use your data for any other purposes.

6. Your Rights

You have the following rights regarding your personal data:

Access to the personal data we hold about you.
Correction of any incorrect or incomplete data.
Deletion of your personal data, subject to certain exceptions (e.g., for legal compliance).

To exercise any of these rights, please contact us at:

contact@elevatecontact.com

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the most recent revision date. We encourage you to review this Privacy Policy regularly.